FAQs
How can I contact customer support?
You can reach our customer support team via our Contact Us page or by emailing us directly at info@teenplayhub.com. We’re here to help with any questions or concerns!
Do you offer shipping?
Yes! We offer shipping options to ensure your orders arrive safely and promptly. Shipping rates and delivery times are calculated at checkout based on your location.
Can I return or exchange an item?
Absolutely! If you’re not satisfied with your purchase, we offer a return policy within a specified period. Please refer to our Returns Policy page for more details on the process.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. For a full list of accepted payments, please check our checkout page.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive. We strive to process and ship your order as quickly as possible, and you will receive a confirmation email with tracking information once your order has shipped. Please note that delivery times may vary based on your location and the shipping method selected at checkout. If you have any concerns about your order status or delivery timeframe, don’t hesitate to reach out to our customer support team for assistance. We appreciate your patience and understanding as we work to get your items to you!
What if I don't receive my order?
If you don't receive your order within 30 days after it has been shipped, please contact our customer support team as soon as possible. We’ll investigate the issue and work to resolve it promptly. If we determine that your order is indeed lost in transit, you will be eligible for a full refund or a replacement, whichever you prefer. We value your satisfaction and want to ensure you have a positive shopping experience with TeenPlayHub. Don’t hesitate to reach out; we’re here to help!
Will I be charged with customs and taxes?
Prices on our site are in US Dollars and do not include taxes. You may be responsible for import duties, taxes, and customs fees, which are determined by your local customs office and payable upon receipt of your order. We are not liable for these charges or any customs-related delays. For details on these fees, please contact your local customs office.
How do I return an item?
To initiate a return, please contact us at info@teenplayhub.com with your order details and reason for return. Our support team will guide you through the return process, including providing instructions on how to ship the item back to us. Please note the following:
- Returns must be made within 7 days of receiving your order.
- The item must be in its original condition, unworn, and with all tags and packaging intact.
- You are responsible for covering the shipping costs of the return unless the item is defective or incorrect.
- Once we receive and inspect the returned item, we will process your refund or exchange, based on your preference. Refunds will be issued to the original payment method used at checkout.
- For further details or questions, feel free to contact us anytime at info@teenplayhub.com.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.